At Arwa, we want you to have a smooth and satisfying shopping experience. We allow our customers to exchange or return products under the conditions mentioned below. You may apply for an exchange or return within 3 days after receiving your product.
Conditions for Exchange & Return
- To qualify for an exchange or return:
- The product must be unused, unworn, unwashed, unaltered, and free from any damage.
(Products may be tried on for fitting and still be considered unworn.) - The product must include all original tags.
- The exchange or return request must be made within 3 days of receiving the item.
- All items must be returned in their original condition, including receipt/invoice, packaging, and barcode tags.
- The exchanged product must be of equal or higher value.
- If the chosen product is lower in price, no refund will be issued for the difference.
Lost Receipt/Tags/Barcode
- If you lose your money receipt or invoice, we will still consider your exchange request.
- You must provide your purchase contact number so we can verify your order.
- However, exchanges will not be accepted if:
- The product has irreparable damage
- Tags or barcodes are bent, broken, or altered
Damages & Issues
- Please check your order immediately after receiving it.
- Contact us right away if the product is:
- Defective
- Damaged
- Incorrect or mismatched
- We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-returnable Items
The following items cannot be returned:
- Sale/discounted items
- Gift cards
How to Start a Return
- To begin a return or exchange, please contact us:
- Email: hello@arwalive.com
Phone: +880 1540-791336 - If your request is approved, we will provide return instructions.
Items sent back without requesting a return first will not be accepted. - You can always reach out to us for any return or refund questions.
Refunds
- If you are not satisfied with your purchase, you may return the product and receive a full refund, following our Return & Refund Policy.
- Please send the product to us after consulting with our Customer Support Team.
- A full refund will be processed within 15 days after we receive the returned product(s), provided all conditions are met.
Return Shipping Cost
- If a mistake occurs from our side, we will provide free returns, exchanges, or refunds.
- If the return is due to customer reasons (e.g., change of mind), the customer must bear the return shipping cost.
- Please keep your proof of postage and reference number.
- Arwa is not responsible for lost or stolen return packages.
- Without proof of delivery, refunds/store credit cannot be issued.
Exchange & Return Charges (Change of Mind)
- Exchange Charge: Bangladesh (Nationwide): 200 BDT
- Return Charge: Bangladesh (Nationwide): 100 BDT
