Privacy Policy

This Privacy Policy describes how Arwa (“we”, “us”, or “the Site”) collects, uses, and protects your personal information when you visit or make a purchase from the Site.

Contact Information

If you have any questions about this policy, want more information, or wish to make a complaint, please contact us:

• Email: hello@arwalive.com
  
• Phone: +880 1540-791336
• Address: H: i/10, R: 10/1, B: D, S: 12, Po: Mirpur, Pallabi, Mirpur, Dhaka-1216, Bangladesh

How We Collect Information

Information Provided by Your Web Browser

When you visit our website, we may automatically collect certain information that your browser sends, such as:

• Browser type and language
• Device software and hardware details
• Date and time of your visit
• The page that referred you
• Your IP address and approximate geographic location
• Pages viewed on our Site and time spent on them
  
  

This information is generally collected anonymously and helps us improve website performance and user experience. We may also use tools like Google Analytics to gather statistical and anonymous usage data. We do not attempt to link anonymous data with personally identifiable information.

Personal Information You Provide to Us

When you use our services or place an order, you may be asked to provide personal information such as:

• Full name
• Phone number
• Email address
• Shipping address
• Optional demographic details
  
  

You control how much information you want to share. You may update your information anytime.

We may also collect additional personal details when you participate in promotions, surveys, contests, or campaigns. Providing this information is always optional.

Payment Information

Arwa currently accepts the following payment methods:

• Cash on Delivery (COD)
• bKash Payment (if applicable)
• When you place an order, we will collect your name, phone number, and address to identify and deliver your order.
• We do not store or process any sensitive payment card information.

Information About Others

If you place an order and provide a shipping address for someone else, we may collect:

• Recipient’s name
• Recipient’s phone number
• Delivery address
  
  

We use this information only to complete the delivery.

Use of Cookies and Similar Technologies

Session and Persistent Cookies

We may use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Keep you logged in
  Understand how visitors use the Site
• Improve page loading and navigation
  
  

Types of cookies we may use:

Session Cookies: 

Removed after you close your browser

Persistent Cookies: 

Remain stored between visits to remember preferences
You can manage or block cookies through your browser settings, but some features may not function properly without them.

Web Beacons:

We may use web beacons to track email communications—for example, to check how many users opened an email or clicked on a link.

Advertising Cookies:

We may work with third-party advertisers (like Google) to display relevant ads. These third parties may use cookies to:

• Show personalised ads
• Limit how often an ad appears
• Measure ad performance

You can opt out of Google’s advertising cookies by visiting:
http://www.google.com/privacy_ads.html

How We Use Your Information

We use your information to:

• Process orders and deliver products
• Communicate order updates, promotions, and support
• Improve website performance and user experience
• Prevent fraudulent activity
• Provide customer support
• Personalize your browsing and shopping experience

Sharing Your Information

We may share your information with trusted third parties such as:

• Delivery and courier partners
• Payment service providers
• Analytics and marketing partners

We do not sell your personal information to anyone.

Data Protection & Security

We use secure technology and best practices to protect your personal information from unauthorized access or misuse.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold
• Correct or update your information
• Request deletion of your data
• Withdraw consent for marketing messages

To exercise any of these rights, contact us at hello@arwalive.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the bottom of this page.

Last Updated: February 2025