About Us

Welcome to arwalive.com. The purpose of this website is to provide Arwa’s products, services, and information to our customers.
By accessing or using this website, you agree to the following Terms & Conditions.
If you do not agree, please refrain from using the website.

Arwa may update these terms at any time. We recommend checking this page regularly for changes. If you have questions about these Terms & Conditions, please contact us.

1. Electronic Communications

When you visit arwalive.com, contact us, or send us an email, you are communicating with us electronically.
You consent to receive communications from us electronically via:

Email
SMS
Website notifications
All electronic communications will be considered legally valid and “in writing.”

2. Use of the Site

This website is owned and operated by Arwa.
Unless otherwise stated, all content on this website—including text, images, graphics, logos, designs, layouts, and software—is the property of Arwa and is protected under Bangladeshi copyright, trademark, and intellectual property laws.

You may:

1. View and browse the site
2. Download or print pages only for personal, non-commercial use

You may NOT:

✘ Use any content for commercial purposes
✘ Copy, modify, reproduce, distribute, or sell website content without written permission
✘ Claim ownership of any part of this website or its materials

Any dispute related to the use of arwalive.com shall be governed by Bangladeshi law and resolved under the Arbitration Act 2001.

3. Reviews and Comments

You are welcome to write reviews and comments as long as they:

Are not illegal, defamatory, abusive, or harmful
Do not contain spam, advertisements, or viruses
Do not impersonate any person
Are written from a valid email address
Arwa reserves the right to remove or edit any review or comment at any time.

4. Delivery & Risk of Loss

All delivery, packaging, and courier charges are included in your shipping fees at checkout.

Once your order is delivered to you by the courier:

The risk of loss or damage transfers to you

Please check our Shipping Policy and Return Policy for full details

5. Product Descriptions

Arwa aims to provide accurate product descriptions.
However, if the delivered product does not match the description on the website, you may return it.

Please note:

Product images are taken in Arwa’s studio
Colors may vary due to screen brightness, display settings, or lighting
Some products may go out of stock
Not all items displayed online may be available offline

6. Pricing

Prices shown on arwalive.com are the final product prices

Payment methods include Cash on Delivery (COD) and Mobile Payment (e.g., bKash)
Shipping fees are non-refundable
If a pricing error occurs:

If the correct price is lower, you will be charged the lower price
If the correct price is higher, we will contact you for confirmation or cancel the order

7. Shipping

Orders are shipped from our Dhaka warehouse through our partnered courier services.

Estimated Delivery Time:

Local Delivery (Bangladesh): 2–5 business days

If an item is out of stock, we will inform you within 2 working days and issue a refund if needed.

Each order is delivered to one address only.

8. Sizing

Arwa products follow Asian standard measurements.

Sizes may vary based on:

Fabric type
Fit
Design
Cutting style

Please refer to our size guide or check measurements in the product details before purchasing.

9. Errors & Inaccuracies

Despite thorough checks, the site may sometimes contain:

Typographical errors
Inaccurate information
Incomplete details
Unintentional mistakes

Arwa reserves the right to correct these errors at any time without notice, including after an order has been placed.

10. Careers

Arwa is not responsible for the accidental loss of any application or personal data submitted for job purposes.
We do not sell or provide applicant information to any third party.

11. Indemnification

By using this website, you agree to indemnify Arwa and its team from any claims, damages, or losses arising from:

Misuse of the website
Violation of these Terms & Conditions
Unauthorized access to your account or data
This includes legal costs, fees, or liabilities.

12. Policy Changes

Our:

Shipping Policy
Return & Refund Policy
Privacy Policy
are part of these Terms & Conditions.

Arwa reserves the right to update or modify these policies at any time.
If any section of these terms becomes invalid or unenforceable, the remaining terms will continue to apply.